Refund policy

Cancellation/Change Order/ Refund

Cancellation Policy Cancellation with at least 90 days' notice is fully refundable. Orders canceled within 90 days of the event are non-refundable. We allocate resources and prepare your order well in advance to ensure it meets your expectations, and last-minute cancellations can be challenging to accommodate.

Rescheduling Policy Date and product changes can be accommodated based on product availability. If you plan to change your order or any product selections, we kindly ask that you submit change requests at least 90 days before the event. This allows us ample time to adjust your order and ensure everything is perfect for your celebration.

Refund Policy Since we are in the business of renting out products rather than selling them, once the products are shipped, they become non-refundable.

Return of Property

Customers commit to returning the rented property and all original packaging materials to Bloom & Borrow Inc. A fee of $10.00 per box will apply if the original box and packing materials are not returned.

Customers acknowledge a late fee of $100 per day if rented items are not ready for pickup. This late penalty applies for up to one day after the agreed return date. If the product is not returned by the third day, it is assumed lost, and the customer agrees to cover the replacement cost. The replacement cost is calculated as three times the rental price (excluding the $300 in late fees already incurred). An invoice will be issued to collect late or non-return fees.

Damage or Wear and Tear

For orders above $300, a $300 damage deposit will be automatically applied at checkout, while the deposit is waived for small orders under $300.

Customers hereby agree to indemnify Bloom & Borrow Decor Rental Inc. against any damage to or loss of the rented property. Rental costs include natural wear of the product long as the damage is within reasonable damages such as broken flowers, damaged petals, stains, or natural wear – see Q&A section on our home page for details. This coverage excludes irreparably damaged items or unreturned items. Customers will be liable for the full value of irreparably damaged or unreturned items, at three times the rental cost.